Cancel, Change, and Update Order Policy
Your business is appreciated, and we understand that sometimes an order is placed in error or you just want to make a change or delay the purchase. Whatever the reason may be, we will do our best to accommodate your order cancellation and change requests. However, once an item has been processed, it typically cannot be changed or cancelled. This restriction is due to the fact that orders may have left our warehouse before shipping information has been logged. Also, some Special Order, Pre-order, Signed, and Limited-Edition products may have change restrictions, cancellation restrictions, or non-refundable deposits.
While we cannot guarantee any change or cancellation in advance, requests received the same business day and within two hours of placing the order have the best chance of being handled. However, digital product and gift card orders which have been processed may not be changed, exchanged, cancelled, or returned.
If you find that you need to cancel, change, or update an order, please send an email to firstname.lastname@example.org. Be sure to include your name, contact phone number, order number, the product ID, and how we may assist you with your order. If requesting cancellation, please include the reason as it may help us better serve our customers in the future.
NOTE: Unfortunately, we are unable to redirect orders, change the billing information, or change shipping information after shipment.