Refund policy
At Spieda Games, we greatly appreciate your business and strive to build a long lasting relationship with every person in our community. Therefore we’ve attempted to offer a consumer-friendly return policy with an extended return window for the majority of our products.
Important, before shipping any product to us, customers must request a Return Merchandise Authorization (RMA) number from our Care Team. All shipped returns require an RMA, as well as a Spieda Games Order Number or Receipt. Products returned without an RMA may be refused or returned at the customer's expense. In-store returns do not require an RMA but must have a Spieda Games Order Number or Receipt.
Also, please note that we do not provide free return shipping unless the product is defective. All shipped returns require a tracking number.
When possible, all approved and accepted returns will be credited to the original form of payment. If the original form of payment is no longer valid, we will issue the refund via company check. However, if the product was purchased with a gift certificate or store credit, those funds will be issued as a gift certificate or store credit. Most refunds are processed within 3 to 5 business days of our receipt and inspection of the product. Additionally, refunds by check may take up to 14 business days.
To request a return authorization, please send an email with your name, contact phone number, order number, product name, and reason for return to customercare@spiedagames.com.
Please return items within their eligible window; however, note that some items are not returnable:
- Items not eligible for return: Gift Cards, Digital Products (digitally delivered books, toys, games, movies, and software), Trading Cards and Collectible Card Games (e.g., Pokemon, Magic, etc.), Limited Edition Products, Art Prints, Comics, and Signed, Numbered, and Custom Products
-
New, Open, and Defective 90 Day Return Items: All items not detailed above may be returned within 90 days
- For additional details and shipping restrictions, please see the table below.
Items purchased between October 1, 2023 and January 6, 2024 may be returned during our extended return window, as noted below:
- New, Open, and Defective 90 Day Return Items purchased during the holiday window may be returned until April 6, 2024
- For additional details and shipping restrictions, please see the table below.
DETAILED RETURN WINDOW AND SHIPPING RESTRICTIONS TABLE
Please return items within their eligible window; however, note that some items are not returnable:
| Product | Return Condition | Restock Fee / Shipping | Return Window after Delivery |
|---|---|---|---|
| Most items are returnable for any reason and should be returned with original retail packaging whenever possible |
New and opened items must be returned complete and in a resalable condition with all packaging, parts, digital codes, etc. | NO Restock Fee / Customer Pays Shipping for Unwanted Items / Free Return or Replacement for Defective Items |
90 Days Items purchased 10/1/23 to 1/6/2024 returnable until 4/6/24 |
| Non-refundable Merchandise | |||
| Gift Cards and Digital Products - including but not limited to digitally delivered books, toys, games, movies, and software | Not returnable | n/a | 0 Days |
| Trading Cards and Collectible Card Games (e.g., Pokemon, Magic, etc.) | Not returnable | n/a | 0 Days |
| Limited Edition, Art Print, Signed, Numbered, and Custom Products | Not returnable | n/a | 0 Days |
| Comics | Not returnable | n/a | 0 Days |
(Updated 2023-10-05)