Copy of FAQ and Policies

Regularly stocked items typically will appear with the option to back-order the product directly on the product page. All in-stock items will ship prior to the back-order, as they are available and according to your selected shipping method.

Although we attempt to keep the best selling and latest items on hand throughout the year, some items may be out of stock temporarily due to production or distribution delays. During these times, you can place a back-order to receive the product whenever our supply is replenished. For all orders, payment is required whenever the order is placed.

If you find an item that does not show a back-order option, please contact our Customer Care Team (customercare@spiedagames.com) and include the product page URL. Be sure to include "BACK-ORDER REQ: <product name>" in the subject line, where <product name> is the product you wish to back-order. 

Similarly, if you do not find the product you wish to buy, let us know and we will let you know if we can add it to our inventory, as well as the expected price and availability date. Just send an email to email to customercare@spiedagames.com containing “INVENTORY REQ: <product name>” in the subject line, where <product name> is the product you wish to purchase. Also, in the body of the email, please provide the manufacturer, model number, part number, color, description, and UPC code if available. 
(2020-07-16)

We understand that sometimes when you place an order, you do not need it right away. Most orders can be held up to 30 days when requested. If a specific release date isn't stated in the request and no followed is received, the order will automatically cancel and product hold(s) will release after day 30.

If a hold is needed, once you place your order immediately send an email to customercare@spiedagames.com containing “CUSTOMER HOLD: Order#<number>” in the subject line, where <number> is your order number. Also, in the body of the email, include your name, order number, anticipated shipping address, and desired release date. At this time, no order may be held more than 30 days. If we are unable to hold the product you requested, we will notify you and attempt to provide an alternate option.

If you cannot provide a specific release date in the original email request, you must followup within 30 days, in order to release your order. Simply send an email to customercare@spiedagames.com containing “RELEASE CUSTOMER HOLD: Order#<number>” in the subject line where <number> is your order number. In the body of the email, include your name, order number, and confirmation of the shipping address where you would like your order to be delivered once the hold is released. If any changes are requested, we will contact you before releasing the order.

NOTE: Once a hold is placed on an order, it will not be shipped until the hold is released.

Your business is appreciated, and we understand that sometimes an order is placed in error or you just want to make a change or delay the purchase. Whatever the reason may be, we will do our best to accommodate your order cancellation and change requests. However, once an item has been processed, it typically cannot be changed or cancelled. This restriction is due to the fact that orders may have left our warehouse before shipping information has been logged. Also, some Special Order, Pre-order, Signed, and Limited-Edition products may have change restrictions, cancellation restrictions, or non-refundable deposits.

While we cannot guarantee any change or cancellation in advance, requests received the same business day and within two hours of placing the order have the best chance of being handled. However, digital product and gift card orders which have been processed may not be changed, exchanged, cancelled, or returned.

If you find that you need to cancel, change, or update an order, please send an email to customercare@spiedagames.com. Be sure to include your name, contact phone number, order number, the product ID, and how we may assist you with your order. If requesting cancellation, please include the reason as it may help us better serve our customers in the future.

NOTE: Unfortunately, we are unable to redirect orders, change the billing information, or change shipping information after shipment.

Gift messages have a 200 character limit and may be included free of charge. At this time, we are working to incorporate gift message, gift box, and gift wrap options in our online ordering system.

If you wish to include a gift message, please email customercare@spiedagames.com immediately after placing your order. In your email include “GIFT MESSAGE: Order#<number>” in the subject line with <number> being your actual order number. In the email body, include your name, order number, ship-to address, and exact gift message. If you wish to include more than one message per order (up to one message per item), you must include the product ID associated with each message.

Gift box and gift wrap requests are not possible for every item. These requests will be handled on a per order basis and start at $8 per item. Please contact customercare@spiedagames.com for additional assistance.

Currently Spieda Games does not offer International Shipping. International collectors or buyers who receive products via gift exchange or through other means are responsible to pay duties to the carrier. Because we do not offer international shipping we suggest that international recipients work with the originating customer regarding any exchanges.

If you received a product with missing components, our Customer Care team will do its best to coordinate the part replacement through the manufacturer. Such replacements may incur additional shipping charges and may require proof of purchase. However, damage due to shipping must be addressed with the international carrier or original buyer.

If you have any questions or need additional information, please contact our Customer Care team via email at customercare@spiedagames.com.

Some of our items are only available via pre-order with a non-refundable deposit. These items tend to be limited edition, limited quantity, or special order. Because these items may not be part of our regular inventory or have limited availability that we are reserving for you, we ask for an order commitment via a non-refundable deposit.

Refunds on NRDs are possible only in the following circumstances:

• When the product has been delayed more than 60 days from the most recent ship date. In such case, you should receive notification of the delay with the option to cancel or you may email us directly to request cancellation within 3 days of the updated ship date.
• Within 24 hours of placing the order. Once the order has been accepted and placed with our distributor, we cannot cancel the order. However, you may cancel for any reason within 24 hours of placing the NRD product order. All other items placed on the same order carry our standard cancellation policy.

As a small business we value every customer and sale. We accept most major credit cards and will assist with Paypal payments. Credit card payments will be processed through our standard ordering system. If you wish to pay by cash, check, or Paypal, our Customer Care team can assist with your order. While we do not accept personal or out of state checks, we can arrange order payment with US Postal Service Money Order or a certified cashier’s check from a Virginia bank. All other payments (e.g., not credit card or VA Cashier’s Check) may be guided through a Paypal gift certificate purchase option. Please contact customercare@spiedagames.com for additional assistance.

Sometimes, we will offer a product before it is made available by the manufacturers. For these pre-order purchases, payment is required at the time of completing the order. If a pre-order product is part of a larger order, the rest of the order will not ship until the entire order can ship at once.

To be written

Price Match

At Spieda Games, we are able to match the price of any board game, video game, and movie product that is listed on any of our competitors if they have their price listed lower. If you would like to request a products price to be matched, send an email to customercare@spiedagames.com with a subject of "PRICE MATCH: Order#<number>" where <number> is your order number. In the body of the email, include your name, the name of the product whose price should be matched, and an appropriate link to the same product listed elsewhere at a lower price. A product's price can only be matched within 14 days of purchase.

NOTE: Collectibles, comics, and preorders can not be price matched. Some other products can not be price matched, and will be marked as such. Additionally, we will not match the price of our products to products that are on sale, or are listed as used.

Price Adjustment

We understand that have a product go on sale soon after your purchase can be frustrating, so we offer price adjustment services. If within 14 days of your purchase a product that was a part of your order goes on sale, you are qualified for price adjustement. Send an email to customercare@spiedagames.com with a subject of "PRICE ADJUSTMENT: Order#<number>" where <number> is your order number. In the rest of the email, include your name, digital receipt, and the name of the product which has gone on sale. We will provide compensation for the change in price.

NOTE: Some products are exceptions to this rule.

Price Errors

Unfortunately, prices might occasionally be entered into our system incorrectly, or descriptions for products might not match. We cannot guarantee that every one of our products will always be listed accurately. If you ever think that you might have found a product that has an incorrect price or description, please send an email to customercare@spiedagames.com with a subject of "PRODUCT ERROR: Product#<number>" where <product> is the product number or link to the product. In the body of the email, include the link to the product and its name. We will look into resolving the error as soon as we can.

At Spieda Games, we greatly appreciate your business and strive to build an amicable relationship with every person in our community. As we appreciate your time and investment in us, we hope you appreciate our time and investment in the community. Therefore we’ve attempted to offer a generous return policy for many of our products. Unfortunately, due to the nature and market fluctuations of some products, we are not able to accept all returns.

All returns require a Return Merchandise Authorization (RMA) number from our Care Team. Please be aware that to keep costs and prices lower, we do not offer free return shipping at this time. To request a return authorization, please send an email with your name, contact phone number, order number, product, and reason for return to customercare@spiedagames.com.

When possible, all approved FULL CREDIT returns will be credited to the original form of payment. Returns made on products requiring a restocking fee may be credited to the original form of payment or store credit, as noted in the chart below. All other accepted returns will have the credit issued as a gift certificate or store credit. Also, if the product was purchased originally with a gift certificate or store credit, the funds will be issued to a new gift certificate or store credit.

Note that refunds are typically processed within 3 to 5 business days of our receipt and inspection of the product. Your bank or financial institution may have additional restrictions and processing times for refunds.

Please see the chart below for return and refund restrictions.

As of February 20, 2020, all orders placed for delivery within Virginia will require VA tax collection, in accordance with state and county laws. Virginia calculates tax based on the seller’s locale.Current local and state taxes based on our Virginia location are 6% and are subject to change.

Grand Opening Shipping Offers

During our grand opening, we have special offers available for shipping. For orders that cost above $99, we are providing free shipping. Additionally, we are offering free two day shipping on most items for orders above $199. These offers will be available for any order made during the Grand Opening.

Shipping Methods

We have the ability to ship through FedEx, UPS, and the USPS.

Shipping Location

Our warehouse is located in Springfield, VA, and shipping costs will be calculated from this location to your provided shipping address.

Local Pickup and Delivery

During our Grand Opening, we are offering Local Delivery and Pick Up options. Local Delivery is available within 5 miles of the zipcode 22150. If your order is worth over $99 and are within range, your order will qualify for FREE 2-day local Delivery. If your order is worth $149 and are within range, your order will qualify for FREE same-day shipping. In all other cases, Local Delivery costs $5. These prices are subject to change after the Grand Opening. Local Pickup is available for most orders, and is free.

Drop Ship

Drop Ship is currently not available at Spieda Games.

To be written