Non-Refundable Deposits (NRD), Pre-Order, Backorder, Customer Holds

Non-Refundable Deposits (NRD)

Some of our items are only available via pre-order with a non-refundable deposit. These items tend to be limited edition, limited quantity, or special order. Because these items may not be part of our regular inventory or have limited availability that we are reserving for you, we ask for an order commitment via a non-refundable deposit. 

Refunds on NRDs are possible only in the following circumstances:

  • When the product has been delayed more than 60 days from the most recent ship date. In such case, you should receive notification of the delay with the option to cancel or you may email us directly to request cancellation within 3 days of the updated ship date.
  • Within 24 hours of placing the order. Once the order has been accepted and placed with our distributor, we cannot cancel the order. However, you may cancel for any reason within 24 hours of placing the NRD product order. All other items placed on the same order carry our standard cancellation policy.


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Customer Holds

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