Return and Refund Policy

Return and Refund Policy

At Spieda Games, we greatly appreciate your business and strive to build an amicable relationship with every person in our community. As we appreciate your time and investment in us, we hope you appreciate our time and investment in the community. Therefore we’ve attempted to offer a generous return policy for many of our products. Unfortunately, due to the nature and market fluctuations of some products, we are not able to accept all returns.

All returns require a Return Merchandise Authorization (RMA) number from our Care Team. Please be aware that to keep costs and prices lower, we do not offer free return shipping at this time. To request a return authorization, please send an email with your name, contact phone number, order number, product, and reason for return to customercare@spiedagames.com.

When possible, all approved FULL CREDIT returns will be credited to the original form of payment. Returns made on products requiring a restocking fee may be credited to the original form of payment or store credit, as noted in the chart below. All other accepted returns will have the credit issued as a gift certificate or store credit. Also, if the product was purchased originally with a gift certificate or store credit, the funds will be issued to a new gift certificate or store credit.

Note that refunds are typically processed within 3 to 5 business days of our receipt and inspection of the product. Your bank or financial institution may have additional restrictions and processing times for refunds.

Please see the chart below for return and refund restrictions.

Product

Return Condition

Return Type

Restock Fee

Return Window after Shipment

Return Credit

Limited Edition, Prints, Signed, Numbered, or Special Order Product

New, sealed, and unplayed with all parts and art boxes in mint condition

Partial Credit

Varies depending on the title

60 Days

Contact Customer Care

Board and non-collectible card games

New, sealed, and unplayed

FULL CREDIT

0%

60 Days

Original Form of Payment

Board and non-collectible card games

Opened and unplayed with all parts in mint condition

Partial Credit

10%

60 Days

Original Form of Payment

Board and non-collectible card games

Complete with all packaging and material, including returns after 60 days but before 90 days

Partial Credit

20% to 50%, depending on title and condition

90 Days

Store Credit

Toys, Books

New, sealed, and unplayed

FULL CREDIT

0%

30 Days

Original Form of Payment

Toys, Books

Complete with all packaging and material, including returns after 30 days but before 90 days

Partial Credit

20% to 50%

90 Days

Store Credit

Collectible Figures, Statues

New, sealed, and all parts and art boxes in mint condition

FULL CREDIT

0%

30 Days

Original Form of Payment

Video Games, Collectible Figures, Statues, DVDs, Blu-rays, Discs

New, sealed, and unplayed

FULL CREDIT

0%

30 Days

Original Form of Payment

Digital Media, Gift Cards

Not returnable

Not returnable

n/a

0 Days

n/a

Collectible Card Games (e.g., Pokemon, Magic, etc.)

Not returnable

Not returnable

n/a

0 Days

n/a

Comics

Not returnable

Not returnable

n/a

0 Days

n/a