Return and Refund Policy
Return and Refund Policy
At Spieda Games, we greatly appreciate your business and strive to build an amicable relationship with every person in our community. As we appreciate your time and investment in us, we hope you appreciate our time and investment in the community. Therefore we’ve attempted to offer a generous return policy for many of our products. Unfortunately, due to the nature and market fluctuations of some products, we are not able to accept all returns.
All returns require a Return Merchandise Authorization (RMA) number from our Care Team. Please be aware that to keep costs and prices lower, we do not offer free return shipping at this time. To request a return authorization, please send an email with your name, contact phone number, order number, product, and reason for return to customercare@spiedagames.com.
When possible, all approved FULL CREDIT returns will be credited to the original form of payment. Returns made on products requiring a restocking fee may be credited to the original form of payment or store credit, as noted in the chart below. All other accepted returns will have the credit issued as a gift certificate or store credit. Also, if the product was purchased originally with a gift certificate or store credit, the funds will be issued to a new gift certificate or store credit.
Note that refunds are typically processed within 3 to 5 business days of our receipt and inspection of the product. Your bank or financial institution may have additional restrictions and processing times for refunds.
Please see the chart below for return and refund restrictions.
Product |
Return Condition |
Return Type |
Restock Fee |
Return Window after Shipment |
Return Credit |
Limited Edition, Prints, Signed, Numbered, or Special Order Product |
New, sealed, and unplayed with all parts and art boxes in mint condition |
Partial Credit |
Varies depending on the title |
60 Days |
Contact Customer Care |
Board and non-collectible card games |
New, sealed, and unplayed |
FULL CREDIT |
0% |
60 Days |
Original Form of Payment |
Board and non-collectible card games |
Opened and unplayed with all parts in mint condition |
Partial Credit |
10% |
60 Days |
Original Form of Payment |
Board and non-collectible card games |
Complete with all packaging and material, including returns after 60 days but before 90 days |
Partial Credit |
20% to 50%, depending on title and condition |
90 Days |
Store Credit |
Toys, Books |
New, sealed, and unplayed |
FULL CREDIT |
0% |
30 Days |
Original Form of Payment |
Toys, Books |
Complete with all packaging and material, including returns after 30 days but before 90 days |
Partial Credit |
20% to 50% |
90 Days |
Store Credit |
Collectible Figures, Statues |
New, sealed, and all parts and art boxes in mint condition |
FULL CREDIT |
0% |
30 Days |
Original Form of Payment |
Video Games, Collectible Figures, Statues, DVDs, Blu-rays, Discs |
New, sealed, and unplayed |
FULL CREDIT |
0% |
30 Days |
Original Form of Payment |
Digital Media, Gift Cards |
Not returnable |
Not returnable |
n/a |
0 Days |
n/a |
Collectible Card Games (e.g., Pokemon, Magic, etc.) |
Not returnable |
Not returnable |
n/a |
0 Days |
n/a |
Comics |
Not returnable |
Not returnable |
n/a |
0 Days |
n/a |