Return and Refund Policy

Return and Refund Policy

At Spieda Games, we greatly appreciate your business and strive to build an amicable relationship with every person in our community. As we appreciate your time and investment in us, we hope you appreciate our time and investment in the community. Therefore we’ve attempted to offer a generous return policy for many of our products. Unfortunately, due to the nature and market fluctuations of some products, we are not able to accept all returns.

All returns require a Return Merchandise Authorization (RMA) number from our Care Team. Please be aware that to keep costs and prices lower, we do not offer free return shipping at this time. To request a return authorization, please send an email with your name, contact phone number, order number, product, and reason for return to customercare@spiedagames.com.

When possible, all approved FULL CREDIT returns will be credited to the original form of payment. Returns made on products requiring a restocking fee may be credited to the original form of payment or store credit, as noted in the chart below. All other accepted returns will have the credit issued as a gift certificate or store credit. Also, if the product was purchased originally with a gift certificate or store credit, the funds will be issued to a new gift certificate or store credit.

Note that refunds are typically processed within 3 to 5 business days of our receipt and inspection of the product. Your bank or financial institution may have additional restrictions and processing times for refunds.

Please see the chart below for return and refund restrictions.

Product	Return Condition	Return Type	Restock Fee	Return Window after Shipment	Return Credit
Limited Edition, Prints, Signed, Numbered, or Special Order Product	New, sealed, and unplayed with all parts and art boxes in mint condition	Partial Credit	Varies depending on the title	60 Days	Contact Customer Care
Board and non-collectible card games	New, sealed, and unplayed	FULL CREDIT	0%	60 Days	Original Form of Payment
Board and non-collectible card games	Opened and unplayed with all parts in mint condition	Partial Credit	10%	60 Days	Original Form of Payment
Board and non-collectible card games	Complete with all packaging and material, including returns after 60 days but before 90 days	Partial Credit	20% to 50%, depending on title and condition	90 Days	Store Credit
Toys, Books	New, sealed, and unplayed	FULL CREDIT	0%	30 Days	Original Form of Payment
Toys, Books	Complete with all packaging and material, including returns after 30 days but before 90 days	Partial Credit	20% to 50%	90 Days	Store Credit
Collectible Figures, Statues	New, sealed, and all parts and art boxes in mint condition	FULL CREDIT	0%	30 Days	Original Form of Payment
Video Games, Collectible Figures, Statues, DVDs, Blu-rays, Discs	New, sealed, and unplayed	FULL CREDIT	0%	30 Days	Original Form of Payment
Digital Media, Gift Cards	Not returnable	Not returnable	n/a	0 Days	n/a
Collectible Card Games (e.g., Pokemon, Magic, etc.)	Not returnable	Not returnable	n/a	0 Days	n/a
Comics	Not returnable	Not returnable	n/a	0 Days	n/a